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Went yesterday with my son and they treated us so well. Blown away by the kindness we received. Got the upgraded battery we needed and a new Losi. We will definitely be coming back!
Went in and bought a RC & battery, charger, etc, got home charged the battery to full, ran the RC once (the RC never died we stop playing and brought it inside) went to put the battery on charge and it was broke it wouldn’t charge at all went back to the store and they told me there was nothing they could do for me I have to contact the manufacturer, didn’t even have the battery 24hours , had to spend another $80 to get another battery. This place is a serious joke, how could you not even bother to help on something you sold less than 24hours before! I will be finding a different store to use, completely unacceptable. Spend 100s of dollars here just to be told they can’t do anything for you.
Was visiting Orlando and came into the store with my family. The store had a few of unique items that my local store in rural florida does not have. Spent roughly 1k dollars. When arrived home the following day my kids and I took some of the items out of the boxes and the first issue I had was with the Huina metal loader. It would not turn left or right. No big deal. I called up the store. No one awnsered so I left a voice mail. After a few hours of waiting I just decided to take the unit apart to find and fix the issue myself. And that's exactly what I did. My kiddo played for a few more hours and then i received a phone call. I'm assuming the owner was the one on the phone. He listened to my detailed message and his solution for me was to call the manufacturer to get the issue resolved, I informed him that I took the unit apart and found that this unit had a broken solder and i was able to fix the issue. He told me. Good for you and we left the conversation there. Now today I'm taking the RC4WD 1/10 BendPak XPR-9S Two-Post Auto Lift I bought from them out of the box and guess what? The unit does not work. I'm assuming there is an issue with the on and off switch but I don't have time to call these manufacturers and deal with this. Here is what I have to say to you owner of this hobby shop. The REASON you have sales is because people can come in to your store and touch a tangible product. The reason they purchase your product with a 30% mark up is because of SERVICE. If I have to deal with these issue. I would purchase my product directly from the manufacturer and remove you from the equation. I have read some of your other reviews and it seems that you have a quality control issue with your products. Telling customers to contact the manufacturer as soon as they buy your product is unacceptable. YOU contact your vendors and YOU hold your vendors accountable for YOUR clients. That's why we buy from you. I'll be shipping both of these items to you. Keep them. I won't spend another dollar at your location. Take care.
Take my advice this store needs a investigation poor customer service treat you like a dog the owner suck everyone take your money when something happens all hell breaks loose Craves an Micheal’s in altamonte mall for the win those guys there are awesome Got a car from RC hobby next day it broke they wouldn’t honor it craves did , honored my car an got me sorted out even doo I didn’t buy it from them Michael hobby shop was very helpful also. Stay away from RC hobby shop my advice
Staff is friendly and helpful but inventory isnt the best parts wise. Most of the times Ive came in they didnt have what I needed but other than that pretty good shop. Definitely the place to go to browse new models however. Mostly arrma stuff