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Extremely dishonest and incompetent. The most expensive single thing I've ever purchased and the worst transaction of any kind I've had. It's been seven weeks, SEVEN, since I paid $16K in full for a drone package and I am just finding out from my terrible "Customer Service Rep" Sam that everything they said was a lie, and they did it all in writing so it's easily proven. I would avoid doing business with Drone Nerds.
I placed an order with your company totaling over $20,000 after being told by the salesman, Sam, that the part I urgently needed would arrive no later than Monday, September 30th. Despite that commitment, I received no receipt or order confirmation for three days—not until I called myself to follow up. To make matters worse, even though two of the items were in stock, no one took the initiative to ship them. Instead, the entire order was placed on hold, apparently to save on shipping costs, without any communication or consideration for the urgency I had expressed. Only after multiple calls did the team begin shipping what was available. As of October 6th, the main item I was promised has still not arrived, well past the delivery date Sam confirmed. I’ve tried reaching out several times—calling both the Enterprise Sales department and Sam’s extension, as well as his manager Brad—but no one answers or returns calls. This level of service is unacceptable for a purchase of this size. I trusted your company based on professional representation, but this experience has caused significant delays to my business operations at Sky Shot LLC. I sincerely hope management addresses this issue and improves communication, accountability, and customer support within the Enterprise Sales team.
I had a great experience at Drone Nerds. From the moment I walked in, I was greeted and given a clear walkthrough of the entire repair process. I appreciated how transparent they were — they gave me updates whenever something was completed and always asked for approval before moving forward with any new work. That level of communication shows they respect your time and your wallet. Everything was handled in about a week, and it was clear they weren’t backed up or dragging things out. The service felt professional, timely, and trustworthy. Definitely recommend Drone Nerds if you want knowledgeable service with good communication and no surprises.
Best Drone repair spot in town. Alex is my guy. Faster than humanly possible. Will definitely be back. Highly recommend!
These guys provide excellent and fast service. Very friendly people. They allowed me to purchase my Drone after shipping deadline on a Thursday and I received it in Louisiana on the following Saturday. YOU GUYS ROCK!!! They will be my first point of contact for all my drone needs.