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I placed an order with your company totaling over $20,000 after being told by the salesman, Sam, that the part I urgently needed would arrive no later than Monday, September 30th. Despite that commitment, I received no receipt or order confirmation for three days—not until I called myself to follow up. To make matters worse, even though two of the items were in stock, no one took the initiative to ship them. Instead, the entire order was placed on hold, apparently to save on shipping costs, without any communication or consideration for the urgency I had expressed. Only after multiple calls did the team begin shipping what was available. As of October 6th, the main item I was promised has still not arrived, well past the delivery date Sam confirmed. I’ve tried reaching out several times—calling both the Enterprise Sales department and Sam’s extension, as well as his manager Brad—but no one answers or returns calls. This level of service is unacceptable for a purchase of this size. I trusted your company based on professional representation, but this experience has caused significant delays to my business operations at Sky Shot LLC. I sincerely hope management addresses this issue and improves communication, accountability, and customer support within the Enterprise Sales team.
I had a great experience at Drone Nerds. From the moment I walked in, I was greeted and given a clear walkthrough of the entire repair process. I appreciated how transparent they were — they gave me updates whenever something was completed and always asked for approval before moving forward with any new work. That level of communication shows they respect your time and your wallet. Everything was handled in about a week, and it was clear they weren’t backed up or dragging things out. The service felt professional, timely, and trustworthy. Definitely recommend Drone Nerds if you want knowledgeable service with good communication and no surprises.
These guys are top notch! I had a malfunction on my phantom 4 pro and had no idea what to do with it, then i found Drone Nerds. Robert and the team is very professional and do a phenomenal job. This is how I received my drone, they packaged it extremely well and it flies like it is brand new.
These guys provide excellent and fast service. Very friendly people. They allowed me to purchase my Drone after shipping deadline on a Thursday and I received it in Louisiana on the following Saturday. YOU GUYS ROCK!!! They will be my first point of contact for all my drone needs.
I bought my first drone from Drone Nerds back in 2014, the Phantom 3 Standard. Today I have the Mavic Mini 2 and the Mavic 2 Pro. I never use the Phantom 3 anymore because I was tired of the props showing in the video, and it was just too big and boxy. I love the Mavic Mini 2 the best because of its size and 4K quality. I like the Mavic 2 Pro for its large sensors and collision avoidance sensors. Drone Nerds has always been helpful because the guys there are always very knowledgeable about all the drones. I'll certainly buy my next drone from them.