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Craig was excellent. I use my drone if not daily, probably at least every other day for my business. It's critical my drone is operational. I struck a overhanging tree branch while inspecting a 2 story apartment building. It fell to the ground and the arm was damaged and received a hardware error and wouldn't fly again. I sent an email to this company that afternoon. I received a call the next morning and Craig was able to fit me in as a rush the same day. I dropped it off that day and picked it up an hr later totally operational. Life saver. So glad to have found him. I know a lot of commercial drone operators and will refer him whenever i can.
I was very happy with my overall experience with Fix 'n Fly Drones in addressing my DJI mini 3 pro repair. It took some time as it needed to be sent to DJI, but thoughout the process, communications from Craig were excellent. I have flown the drone 3 times since receiving it back with no issues.
Craig was extremely helpful and always available when I contacted him. I make my living flying drones. Keeping my drone going is very important so going forward he will always have my business. Fast and a very fair price.
I was "that guy" who got a new drone and two days later needed an arm re-attached. Enter Fix and Fly Drones. An absolute pleasure working with Craig. He fixed the issue promptly, saving me downtown. His service was so good, I have no worries about crashing this drone again, because I know Fix and Fly will get me back in the air in no time and at a reasonable cost. If you have any drone issues, Craig is the man!
I cannot express the amount of gratitude & appreciation I have for Mr. Craig. Very knowledgeable, honest & professional in his craft. His customer service & communication is top tier, he went above & beyond to get my DJi Mini 3 Pro fixed & if I ever have an issue again I would not hesitate to call Fix ‘n Fly Drones….#1…thanks again for everything Mr. Craig you’re the man !!!!